E-Bulletin: TCC23-122 – Holidays Schedule

December 22/2023

Commercial Client BulletinHolidays ScheduleTCC23-122
Start Date / TimeEnd Date / TimeClients Affected
NANAAll clients and service providers who transmit trade data using EDI and/or eManifest and CERS Portal.
The Technical Commercial Client Unit (TCCU) office will be closed on Monday, December 25, 2023, Tuesday, December 26, 2023 and Monday, January 1, 2024, however, the TCCU production support will be operating on an “after hours” schedule during this time.

For urgent client service outside business hours and statutory holidays, please contact the TCCU hotline at 1-888-957-7224 and your enquiry will be answered by a TCCU officer. Also, please refer to the following CBSA website link that offers guidelines for clients using the TCCU’s after-hours/weekend/holiday pager service: http://www.cbsa-asfc.gc.ca/eservices/services-eng.html.
Action Required
No action Required
Client Services / Contact Information

Hotline: 1-888-957-7224

Regular Hours: Monday to Friday, 08:00 – 17:00 ET Call the hotline for technical assistance and problems regarding the submission of trade data, e.g. reject messages, via EDI or eManifest Portal. eMail support is also available for EDI applications, testing and general inquiries at the emails outlined below.

After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7 Call the hotline for urgent technical assistance. When calling the hotline, leave a detailed message and an officer will return your call.

The Services Document clarifies which issues should be directed to the TCCU hotline, during and after business hours, as well as the types of questions to be referred elsewhere. This resource can be found here.

Email Distribution Information
Do not replay to this email.

if you wish to modify your email preferences, contact the TCCU here or at TCCU-USTCC@cbsa-asfc.gc.ca.