Ryder System has announced an e-commerce fulfillment solution that offers an alternative to third-party marketplaces by fulfilling orders of manufacturer products direct to consumers. Ryder’s new solution is aimed at giving manufacturers of small to large parcel goods greater control over product selection, inventory management, pricing strategy and customer service while still maintaining critical speed to market. Ryder’s new e-commerce fulfillment solution includes the opening of two purpose-built, multi-client facilities located in Perris, California and Fort Worth, Texas, as well as the expansion of an existing Ryder-managed warehouse in Douglassville, Pennsylvania. The three facilities are slated to be fully operational by May and will service – among other customers – a globally recognized small appliance manufacturer that has been working with Ryder since the pilot phase of development.
The new purpose-built facilities are designed for high-volume e-commerce fulfillment and are flexible and scalable in terms of both space and labor. During this past peak holiday season, Ryder was able to rapidly scale up headcount 100% to meet its customer’s unexpected high seasonal demand, which reflected an average of 66% increase in volume growth week-over-week for 10 consecutive weeks.
“Just ahead of the peak holiday season, we transitioned our client from a third-party marketplace to Ryder’s e-commerce fulfillment solution and immediately delivered double-digit, week-over-week volume growth,” said Steve Sensing, Ryder president of global supply chain solutions. “During the period of Black Friday and Cyber Monday, Ryder delivered a 268% increase over expected volume and achieved 99.9% on-time and in-full shipping accuracy.” Once the facilities are operational, Ryder says that it can deliver small to large parcel goods to 95% of the U.S. in two days or less. Ryder’s e-commerce fulfillment solution reduces barriers to entry for manufacturers wanting to gain greater control of their products and service levels. This includes: a streamlined on-boarding process to ensure customers are operational quickly; specially trained Ryder teams provide customers with human resources, call center, and IT capabilities; warehouse order and management systems; and full reverse logistics capabilities, as well as a complete suite of value-added services such as private labeling, bagging, gift wrapping, hand-written notes, and engraving.